At Radix Flooring, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, share, and protect your personal information.

1. Information We Collect

• Name, address, email, and phone number.
• Flooring preferences and home renovation details.

2. How We Collect Information

• In-store visits.
• Online forms submitted on our website.
• Phone and email communications.

3. How We Use Your Information

• To provide quotes and estimates.
• To schedule consultations or installations.
• For marketing purposes, such as sending newsletters and promotions.
• To improve our services and better understand customer preferences.

4. Sharing Your Information

We share your personal information only as necessary to provide our services and as outlined below:

• Subcontractors: Names and addresses are shared with subcontractors through work orders to fulfill flooring installations or related services. Subcontractors are required to sign confidentiality or data protection agreements.
• Payment Processors: Information is shared with payment processors to handle transactions securely.
• Marketing Platforms: Customer data is shared with trusted marketing platforms for newsletters, promotions, or service updates.

We do not sell, rent, or lease customer information to any third parties.

5. Obtaining Customer Consent

We obtain customer consent through checkboxes on online forms for data collection and use. By providing your information, you agree to this Privacy Policy.

6. Communication Methods

• Email: For service updates, newsletters, and promotions.
• SMS: For important updates or reminders.
• Phone Calls: For consultations, service scheduling, and customer support.

7. Opt-Out Options

Customers can opt out of marketing communications by:

• Clicking the unsubscribe link in our emails.
• Contacting us directly via phone to request removal from marketing lists.

8. Your Rights Under the California Consumer Privacy Act (CCPA)

• Right to Know: Request details about the personal information we collect.
• Right to Delete: Request deletion of personal information, subject to certain exceptions.
• Right to Opt-Out: Ensure your data is not shared without your consent.
• Non-Discrimination: Receive equal service and pricing even when exercising your privacy rights.

To exercise your CCPA rights, please contact us using the information below.

9. Data Protection

Radix Flooring employs technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or disclosure, including:

• Encryption for sensitive information.
• Restricted access for authorized personnel only.
• Secure storage of data in physical or digital formats.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Unneeded data is securely deleted or anonymized.

11. Cookies and Tracking Technologies

We use cookies and tracking technologies, such as Google Analytics, to:

• Understand website usage and improve user experience.
• Track and analyze marketing campaign effectiveness.
• Serve targeted advertisements based on user preferences.

By using our website, you consent to the use of these technologies. Manage or disable cookies via your browser settings.

12. Children’s Privacy

We do not knowingly collect personal information from children under 13. Children must have parental permission to use this website.

13. Breach Notification

In the event of a data breach, we will:

• Notify affected customers within 30 days of discovering the breach.
• Provide details of the breach and recommendations for protection.
• Communicate via email, phone, or website announcements as appropriate.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Significant updates will be communicated via email or our website.

15. Contact Us

If you have questions or concerns, contact us:

li>Phone: 9166231484
• Email: contact@radixflooring.com
• Address: 5140 Madison Ave, Sacramento, California 95841

By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting Radix Flooring with your personal information